Please fill in the below information in order for us to help you
- Check your domain expiry at www.whois.sc/domainname
- Check your IP from www.whatismyip.com and inform our Support Ticket at https://solindo.com/client/submitticket.php. We will help you to check if your IP is blocked or not.
- Check your email kuota
- Check your hosting kuota
- Check domain blacklist at www.mxtoolbox.com/blacklist
- Check DNS at www.intodns.com
- If you are using email application such as Outlook or Thunderbird, please check your email setting
- Incoming Email Setting
SSL (server): domainname | Port 993
NonSSL (server): mail.domainname | Port 110
- Outgoing Email Setting
SSL (server): domainname | Port 465
NonSSL (server): mail.domainname | Port 587
- If you have an access to the Cpanel, please login and go to Track Delivery.
In the RESULT field, please copy the error message and email along with other information above
Should we need more information, our Service Ambassador will be in contact with you.