Legal

Privacy Policy

Last updated: August 6, 2026

Solindo ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website solindo.com (the "Site") or use our services.

This policy complies with the General Data Protection Regulation (GDPR) (EU) 2016/679 and applicable data protection laws.

1. Information We Collect

1.1 Information You Provide to Us

When you sign up for our service, contact us, or fill out forms on our Site, we may collect:

  • Contact information such as your name, email address, phone number, and company name.
  • Payment information such as billing address and payment card details (processed securely through third-party payment processors).
  • Any information you provide when contacting customer support.

1.2 Information Collected Automatically

When you visit our Site, we automatically collect certain information, including:

  • IP address
  • Browser type and version
  • Operating system
  • Referring URLs
  • Pages viewed and time spent on each page
  • Date and time of your visit

1.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. For detailed information, please refer to our Cookie Policy.

2. Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

  • Consent — When you have given clear consent for us to process your personal data for a specific purpose (e.g., cookies, marketing emails).
  • Contractual necessity — When processing is necessary for the performance of a contract with you.
  • Legitimate interests — When processing is necessary for our legitimate interests, provided those interests are not overridden by your rights and freedoms (e.g., improving our services, preventing fraud).
  • Legal obligation — When we need to comply with a legal obligation.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide, operate, and maintain our services;
  • To process payments and provide customer support;
  • To communicate with you, including sending service-related announcements, updates, and marketing communications (with your consent);
  • To improve our website, services, and user experience;
  • To analyze usage patterns and trends;
  • To detect, prevent, and address technical issues, fraud, or other illegal activity;
  • To comply with legal obligations.

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal data to third parties. We may share your information only in the following circumstances:

  • Service Providers — With third-party vendors who perform services on our behalf (e.g., payment processing, hosting, analytics), subject to confidentiality agreements.
  • Legal Compliance — If required by law, regulation, or legal process, or to protect our rights, property, or safety.
  • Business Transfers — In connection with a merger, acquisition, or sale of all or a portion of our assets.
  • Affiliates — With our subsidiaries and affiliates, in accordance with this Privacy Policy.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The specific retention periods depend on the type of data and the purpose of processing:

  • Account information — Retained for the duration of your account and up to 3 years after account closure, unless a longer period is required by law.
  • Analytics data — Retained for up to 26 months from collection.
  • Marketing consent — Retained until you withdraw your consent.

6. Your GDPR Rights

Under GDPR, you have the following rights regarding your personal data:

  • Right of Access — You may request a copy of the personal data we hold about you.
  • Right to Rectification — You may request that we correct any inaccurate or incomplete data.
  • Right to Erasure ("Right to be Forgotten") — You may request that we delete your personal data, subject to certain conditions.
  • Right to Restrict Processing — You may request that we limit the processing of your personal data.
  • Right to Data Portability — You may request a copy of your data in a structured, commonly used, and machine-readable format.
  • Right to Object — You may object to processing based on legitimate interests or for direct marketing purposes.
  • Right to Withdraw Consent — You may withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days. We may ask you to verify your identity before processing your request.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. International Data Transfers

Your personal data may be transferred to, and processed in, countries other than the country in which you reside. When we transfer data internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) or adequacy decisions, to protect your data.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children under 13. If we become aware that a child under 13 has provided us with personal data, we will take steps to delete such information.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. We encourage you to review this page periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

12. Supervisory Authority

If you are based in the EU/EEA and believe that we have not adequately addressed your concerns, you have the right to lodge a complaint with your local data protection supervisory authority.